Terms of Service

1. The definitions and rules of interpretation in this clause apply in these Terms and Conditions.

   Additional Services

   means any and all services which are not Services as set forth in Paragraph 4 of the Order Form.

   Authorised Users

   those employees, agents and independent contractors of the Customer who are authorised by the Customer to use the Services, as further described in clause 2.2.5.

   Business Day

   a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

   Confidential Information

   information that is proprietary or confidential in nature or identified as Confidential Information in clause 11.5 or clause 11.6.

   Controller, processor, data subject, personal data, personal data breach, processing (and process and processed shall be construed accordingly) and appropriate technical and organisational measures

   as defined in the Data Protection Legislation.

   Customer Data

   the data inputted by the Customer, Authorised Users, or the Supplier on the Customer’s behalf for the purpose of using the Services or facilitating the Customer’s use of the Services.

   Data Protection Legislation

   any and all laws, statutes, enactments, orders or regulations or other similar instruments of general application and any other rules, instruments or provisions in force from time to time relating to the processing of personal data and privacy applicable to the performance of this Agreement, including where applicable the Data Protection Act 2018, the Regulation of Investigatory Powers Act 2000, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003) as amended or superseded and the GDPR.

   EU

   the European Union

   GDPR

   Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing directive 95/46/EC as updated, superseded or repealed from time to time.

   Initial Subscription Term

   the initial term of the Agreement as set out in Paragraph 2 of the Order Form.

   Intellectual Property Rights

   patents, rights to inventions, copyright and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

   Member State

   a country that is a member state of the EU.

   Minimum Notice Period

   the notice period stated in Paragraph 3 of the Order Form.

   Normal Business Hours

   9.00 am to 6.00 pm local UK time, each Business Day.

   Order Form

   an ordering document specifying the Services to be provided hereunder that is entered into between the Customer and the Supplier.

   Payee

   the entity specified at Paragraph 11 of the Order Form.

   Payment Schedule

   the payment schedule described in Paragraph 9 of the Order Form.

   Payment Terms

   the payment terms described in Paragraph 10 of the Order Form.

   Renewal Period

   the period described in Paragraph 3 of the Order Form.

   Services

   the services provided by the Supplier to the Customer under the Agreement via any website as notified to the Customer by the Supplier from time to time, as more particularly described in the Order Form.

   Software

   the online software applications provided by the Supplier as part of the Services.

   Subscriptions

   the user subscriptions purchased by the Customer pursuant to clause 9.1 which entitle Authorised Users to access and use the Services in accordance with the Agreement.

   Subscription Fees

   the subscription fees payable by the Customer to the Supplier for the Subscriptions, as set out the Order Form.

   Subscription Start Date

   the date included in Paragraph 1 of the Order Form.

   Subscription Term

   has the meaning given in clause 13.1 (being the Initial Subscription Term together with any subsequent Renewal Periods).

   Virus

   any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.

2. Clause, schedule and paragraph headings shall not affect the interpretation of the Agreement.
3. A person includes an individual, corporate or unincorporated body (whether or not having separate legal personality) and that person’s legal and personal representatives, successors or permitted assigns.
4. A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.
5. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
6. Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
7. A reference to a statute or statutory provision is a reference to it as it is in force as at the date of this Agreement.
8. A reference to a statute or statutory provision shall include all subordinate legislation made as at the date of the Agreement under that statute or statutory provision.
9. A reference to writing or written includes faxes and e-mail.
10. References to clauses and schedules are to the clauses and schedules of these Terms and Conditions; references to paragraphs are to paragraphs of the Order Form.

1. Subject to the Customer purchasing the Subscriptions in accordance with clause 3.4 and clause 9.1 or arranging a free trial in accordance with clause 2.7, the restrictions set out in this clause 2 and the other terms and conditions of the Agreement, the Supplier hereby grants to the Customer a non-exclusive, non-transferable right, without the right to grant sublicences, to permit the Authorised Users to use the Services during the Subscription Term solely for the Customer’s internal business operations.
2. The Customer undertakes that:
   1. the maximum number of Authorised Users that it authorises to access and use the Services shall not exceed the number of Subscriptions it has purchased from time to time. A cap of one Authorised User per Subscription applies) unless it is stated in Paragraph 5 of the Order Form that a higher cap on the number of Authorised Users per Subscription shall apply in which case the Customer shall not exceed that cap instead;
   2. in the event that a cap of one Authorised User per Subscription applies as per clause 2.2.1, it will not allow or suffer any Subscription to be used by more than one individual Authorised User unless it has been reassigned in its entirety to another individual Authorised User, in which case the prior Authorised User shall no longer have any right to access or use the Services;
   3. it will only use the Services to track social media users who are social media influencers who are already endorsing Customer products or services on social media voluntarily or in connection with a paid partnership with the Customer and/or whom the Customer is potentially interested in partnering with in the future and ensure that the Authorised Users are aware of and comply with this restriction;
   4. each Subscription shall have a secure password for allowing access to the Services, that such passwords shall be changed no less frequently than every three (3) months and that each Authorised User shall keep any such passwords confidential;
   5. it shall maintain a written, up to date list of current Authorised Users and provide such list to the Supplier within five (5) Business Days of the Supplier’s written request at any time;
   6. it shall permit the Supplier or the Supplier’s designated auditor to audit the Services in order to establish the login name and password relating to each Subscription, the Authorised Users given access to each Subscription and the Supplier’s data processing facilities to audit compliance with the Agreement. Each such audit may be conducted no more than once per quarter, at the Supplier’s expense, and this right shall be exercised with reasonable prior notice, in such a manner as not to substantially interfere with the Customer’s normal conduct of business;
   7. if any of the audits referred to in clause 2.2.6 reveal that any password has been provided to any individual who is not an Authorised User, then without prejudice to the Supplier’s other rights, the Customer shall promptly disable such passwords (and the Supplier shall disable the relevant password if the Customer is unable to do so promptly) and the Supplier shall not issue any new passwords to any such individual; and
   8. if any of the audits referred to in clause 2.2.7 reveal that the Customer has underpaid Subscription Fees to the Supplier, then without prejudice to the Supplier’s other rights, the Customer shall pay to the Supplier an amount equal to such underpayment as calculated in accordance with the prices set out in Paragraph 6 and Paragraph 7 of the Order Form within ten (10) Business Days of the date of the relevant audit.
3. The Customer shall not access, store, distribute or transmit any Viruses, or any material during the course of its use of the Services that:
   1. is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
   2. facilitates illegal activity;
   3. depicts sexually explicit images;
   4. promotes unlawful violence;
   5. is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
   6. is otherwise illegal or causes damage or injury to any person or property;
   and the Supplier reserves the right, without liability or prejudice to its other rights under the Agreement, to disable the Customer’s access to any material that breaches the provisions of this clause.
4. The Customer shall not:
   1. except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties and except to the extent expressly permitted under the Agreement:
      1. attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software in any form or media or by any means; or
      2. attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or
   2. access all or any part of the Services in order to build a product or service which competes with the Services; or
   3. use the Services to provide services to third parties; or
   4. subject to clause 21.1, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services available to any third party except the Authorised Users; or
   5. attempt to obtain, or assist third parties in obtaining, access to the Services, other than as provided under this clause 2.
5. The Customer shall prevent any unauthorised access to, or use of, the Services and, in the event of any such unauthorised access or use, promptly notify the Supplier.
6. The rights provided under clause 2 are granted to the Customer only and shall not be considered granted to any subsidiary or holding company of the Customer.
7. If the Customer so requests, the Supplier may elect to make the Services available to the Customer on a trial basis free of charge for one (1) week (the “Free Trial”) in accordance with these Terms and Conditions and a suitably adjusted Order Form. Notwithstanding any other provision of these Terms and Conditions:
   1. the Free Trial may be terminated with immediate effect at any time by the Supplier in its sole discretion;
   2. the Customer may be made aware of additional terms and conditions that apply to such a Free Trial and any such terms and conditions are incorporated into the Agreement by reference and are legally binding; and
   3. any Customer Data entered into the Software and any configurations or customisations made to the Services by the Customer during a Free Trial will be permanently lost unless the Customer purchases a subscription to the Services before the end of the Free Trial.

1. Subject to clause 3.2 and clause 3.3, the Customer may, from time to time during any Subscription Term, purchase additional Subscriptions in excess of the number set out in Paragraph 5 of the Order Form or purchase Additional Services, and the Supplier shall grant access to the Services to such additional Authorised Users or provide such Additional Services in accordance with the provisions of the Agreement.
2. If the Customer wishes to purchase additional Subscriptions, the Customer shall notify the Supplier in writing. The Supplier shall evaluate such request for additional Subscriptions and respond to the Customer with approval or rejection of the request. Where the Supplier approves the request, the Supplier shall activate the additional Subscriptions within five (5) Business Days of its approval of the Customer’s request.
3. If the Customer wishes to purchase Additional Services, the Customer shall notify the Supplier in writing. The Supplier shall evaluate such request for Additional Services and respond to the Customer with approval or rejection of the request. The Supplier shall be entitled to approve or reject such requests at its full discretion. Where the Supplier approves the request, the Supplier shall respond to the Customer with a fee, a timeframe for delivery and/or performance and any other applicable commercial terms (“Additional Terms”) for such Additional Services. The Customer shall, within five (5) Business Days of the Supplier’s response, confirm its acceptance or rejection of the Additional Terms. Where the Customer approves the Additional Terms, the parties shall execute a variation to this Agreement incorporating the Additional Terms in accordance with clause 16 and the Supplier shall commence providing the Additional Services in accordance such variation and the provisions of the Agreement.
4. If the Supplier approves the Customer’s request to purchase additional Subscriptions or the Customer agrees to the Additional Terms for the provision of Additional Services by the Supplier, the Customer shall, on receipt of the Supplier’s invoice, pay to the Supplier the relevant fees for such additional Subscriptions as set out in Paragraph 7 of the Order Form or in the Additional Terms respectively. Alternatively, if the Customer is paying their Subscription Fees by cr3edit card pursuant to clause 9.2.1, the Supplier shall be entitled to bill that credit card for the relevant amount on the date that the additional Subscriptions are activated or the date on which the Customer accepts the Supplier’s Additional Terms. If such additional Subscriptions or Additional Services are purchased by the Customer part way through the Initial Subscription Term or any Renewal Period (as applicable), such fees shall be pro-rated from the date of activation by the Supplier for the remainder of the Initial Subscription Term or then current Renewal Period (as applicable).

1. The Supplier shall, during the Subscription Term, provide the Services to the Customer on and subject to the terms of the Agreement.
2. The Supplier shall use commercially reasonable endeavours to make the Services available twenty four (24) hours a day, seven (7) days a week, except for:
   1. planned maintenance carried out during the maintenance window of 12am to 6am UK time; and
   2. unscheduled maintenance performed outside Normal Business Hours, provided that the Supplier has used reasonable endeavours to give the Customer at least six (6) Normal Business Hours’ notice in advance.

1. The Customer shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of all Customer Data.
2. The Supplier shall follow archiving procedures for Customer Data in accordance with general industry practice. In the event of any loss or damage to Customer Data, the Customer’s sole and exclusive remedy against the Supplier shall be for the Supplier to use reasonable commercial endeavours to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by the Supplier. The Supplier shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data caused by any third party (except those third parties sub-contracted by the Supplier to perform services related to Customer Data maintenance and back-up for which it shall remain fully liable under paragraph 4.1 of Schedule 1 to these Terms and Conditions).
3. The parties acknowledge that in respect of the personal data which is processed under the Agreement, the Customer shall be the controller and the Supplier shall be the processor. In those circumstances, the terms at Schedule 1 shall apply.

The Customer acknowledges that the Services may enable or assist it to access content of third parties that has been posted on third party websites and that it does so solely at its own risk. The Supplier makes no representation, warranty or commitment and shall have no liability or obligation whatsoever in relation to any such content. The Supplier recommends that the Customer refers to the relevant third party website’s terms and conditions and privacy policy prior to using any such content. The Supplier does not endorse or approve any third party website nor the content of any third party websites made available via the Services.

1. The Supplier undertakes that the Services will be performed substantially in accordance with the description in the Order Form and with reasonable skill and care.
2. The undertaking at clause 7.1 shall not apply to the extent of any non-conformance which is caused by use of the Services contrary to the Supplier’s instructions, or modification or alteration of the Services by any party other than the Supplier or the Supplier’s duly authorised contractors or agents. If the Services do not conform with the undertaking at clause 7.1, Supplier will, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly. Such correction constitutes the Customer’s sole and exclusive remedy for any breach of the undertaking set out in clause 7.1. Notwithstanding the foregoing, the Supplier:
   1. makes no warranties regarding the Customer’s satisfaction with the Services;
   2. does not warrant that the Customer’s use of the Services will be available at all times, uninterrupted or error-free; or that the Services and/or the information obtained by the Customer through the Services will meet the Customer’s requirements; and
   3. is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the Customer acknowledges that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
3. This Agreement shall not prevent the Supplier from entering into similar agreements with third parties, or from independently developing, using, selling or licensing documentation, products and/or services which are similar to those provided under the Agreement.

The Customer shall:

1. provide the Supplier and the Payee (if a different entity to the Supplier) with all necessary co-operation in relation to the Agreement and all necessary access to such information as may be required by the Supplier in order to provide the Services, including but not limited to Customer Data, security access information and configuration services;
2. without affecting its other obligations under the Agreement, comply with all applicable laws and regulations with respect to its activities under the Agreement;
3. carry out all other Customer responsibilities set out in the Agreement in a timely and efficient manner. In the event of any delays in the Customer’s provision of such assistance as agreed by the parties, the Supplier may adjust any agreed timetable or delivery schedule as reasonably necessary;
4. ensure that the Authorised Users use the Services in accordance with the terms and conditions of the Agreement and shall be responsible for any Authorised User’s breach of the Agreement;
5. obtain and shall maintain all necessary licences, consents, and permissions necessary for the Supplier, its contractors and agents to perform their obligations under the Agreement, including without limitation the Services;
6. ensure that its network and systems comply with the relevant specifications provided by the Supplier from time to time; and
7. be, to the extent permitted by law and except as otherwise expressly provided in the Agreement, solely responsible for procuring, maintaining and securing its network connections and telecommunications links from its systems to the Supplier’s data centres, and all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to the Customer’s network connections or telecommunications links or caused by the internet.

1. The Customer shall pay the Subscription Fees to the Payee for the Subscriptions in accordance with this clause 9 and the Order Form. Except as otherwise provided herein or an Order Form:
   1. Subscription Fees are based on Services purchased and not actual usage; and
   2. payment obligations are non-cancellable and Subscription Fees are non-refundable.
2. There are two (2) options available in relation to payment of the Subscription Fees and the Customer will select their preference via the Order Form:
   1. Payment by credit card. On or before the Subscription Start Date the Customer shall provide to the Payee valid, up-to-date and complete credit card details and other relevant contact and billing information requested by the Payee. The Customer hereby authorises the Payee to bill such credit card:
      1. on or before the Subscription Start Date for the Subscription Fees payable in respect of the Initial Subscription Term; and
      2. subject to clause 13.1, on each anniversary of the Subscription Start Date for the Subscription Fees payable in respect of the next Renewal Period in accordance with the Payment Schedule and Payment Terms. If the relevant Initial Subscription Term or Renewal Period is for one (1) year, the Customer may be given the option to split the Subscription Fees into two (2) equal biannual or four (4) equal quarterly payments instead, and where this is agreed by the parties it shall be noted in the Order Form. In such a case the Customer hereby authorises the Payee to bill the first instalment on the Subscription Start Date or the anniversary of the Subscription Start Date (as applicable) and the subsequent instalments:
         1. six (6) months later if the parties agreed to split the Fees into biannual payments; or
         2. three (3) months later, six (6) months later and nine (9) months later respectively if the parties agreed to split the Fees into quarterly payments. Payment by biannual or quarterly instalments does not infer a biannual or quarterly subscription.
   2. Payment by bank transfer. On or before the Subscription Start Date the Customer shall provide to the Payee valid, up-to-date and complete contact and billing information as requested by the Payee, including approved purchase order information if applicable. The Payee shall invoice the Customer:
      1. on or before the Subscription Start Date for the Subscription Fees payable in respect of the Initial Subscription Term; and
      2. subject to clause 13.1, at least thirty (30) days prior to each anniversary of the Subscription Start Date for the Subscription Fees payable in respect of the next Renewal Period in accordance with the Payment Schedule and Payment Terms. If the relevant Initial Subscription Term or Renewal Period is for one (1) year, the Customer may be given the option to split the Subscription Fees into two (2) equal biannual or four (4) equal quarterly payments, and where this is agreed by the parties it shall be noted in the Order Form. In such a case the Payee shall invoice the Customer for the first instalment on the Subscription Start Date or at least thirty (30) days prior to the anniversary of the Subscription Start Date (as applicable) and the subsequent instalments at least thirty (30) days prior to:
         1. the six (6) month point of the relevant Initial Subscription Term or Renewal Period if the parties agreed to split to split the Fees into biannual payments; or
         2. the three (3) month, six (6) month and nine (9) month point of the relevant Initial Subscription Term or Renewal Period respectively if the parties agreed to split the Fees into quarterly payments. Payment by biannual or quarterly instalments does not infer a quarterly subscription. Unless otherwise stated in the Order Form, the Customer shall in all cases pay each invoice upon receipt of such invoice. Payment of each invoice shall be made by the Customer via bank transfer using the Payee bank account details stated on the invoice.
3. Customer is responsible for providing valid, complete and accurate credit card, billing and contact information to the Payee and notifying the Payee of any changes to such information.
4. If the Payee has not received payment within thirty (30) days after the due date, and without prejudice to any other rights and remedies of the Supplier or the Payee:
   1. the Supplier may, without liability to the Customer, disable the Customer’s password, account and access to all or part of the Services, and the Supplier shall be under no obligation to provide any or all of the Services while the amounts concerned remain unpaid; and
   2. interest shall accrue on a daily basis on such due amounts at an annual rate equal to four percent (4%) over the then current base lending rate of Barclays Bank plc from time to time, commencing on the due date and continuing until fully paid, whether before or after judgment.
5. All amounts and fees stated or referred to in the Agreement:
   1. shall be payable in the currency stated on the invoice;
   2. are, subject to clause 13.5, non-cancellable and non-refundable;
   3. are exclusive of value added tax, which shall be added to the Payee’s invoice(s) and billed amounts at the appropriate rate where applicable.
6. The Supplier shall be entitled to increase the Subscription Fees and the fees payable in respect of the additional Subscriptions or Additional Services purchased pursuant to clause 3.4 at the start of each Renewal Period upon thirty (30) days’ prior notice to the Customer and the Order Form shall be deemed to have been amended accordingly.

1. The Customer acknowledges that it has no Intellectual Property Rights in the Services or the Software. The Agreement does not grant the Customer any Intellectual Property Rights in the Software or the Services.
2. The Customer grants the Supplier a worldwide, perpetual, non-exclusive, fully paid-up, royalty-free, non-sublicensable and non-transferable license to use the Client Brand on or in its portfolio, website, social media, and/or business to business marketing materials for the sole purpose of marketing the Customer’s use of the Companion tool.

1. Each party may be given access to Confidential Information from the other party in order to perform its obligations under the Agreement. A party’s Confidential Information shall not be deemed to include information that:
   1. is or becomes publicly known other than through any act or omission of the receiving party;
   2. was in the other party’s lawful possession before the disclosure;
   3. is lawfully disclosed to the receiving party by a third party without restriction on disclosure; or
   4. is independently developed by the receiving party, which independent development can be shown by written evidence.
2. Subject to clause 11.4, each party shall hold the other’s Confidential Information in confidence and not make the other’s Confidential Information available to any third party, or use the other’s Confidential Information for any purpose other than the implementation of the Agreement.
3. Each party shall take all reasonable steps to ensure that the other’s Confidential Information to which it has access is not disclosed or distributed by its employees or agents in violation of the terms of the Agreement.
4. A party may disclose Confidential Information to the extent such Confidential Information is required to be disclosed by law, by any governmental or other regulatory authority or by a court or other authority of competent jurisdiction, provided that, to the extent it is legally permitted to do so, it gives the other party as much notice of such disclosure as possible and, where notice of disclosure is not prohibited and is given in accordance with this clause 11.4, it takes into account the reasonable requests of the other party in relation to the content of such disclosure.
5. The Customer acknowledges that details of the Services, and the results of any performance tests of the Services, constitute the Supplier’s Confidential Information.
6. The Supplier acknowledges that the Customer Data is the Confidential Information of the Customer.
7. No party shall make, or permit any person to make, any public announcement concerning the Agreement without the prior written consent of the other parties (such consent not to be unreasonably withheld or delayed), except as required by law, any governmental or regulatory authority (including, without limitation, any relevant securities exchange), any court or other authority of competent jurisdiction.
8. The above provisions of this clause 11 shall survive termination of the Agreement, however arising.

1. Except as expressly and specifically provided in the Agreement:
   1. the Customer assumes sole responsibility for results obtained from the use of the Services by the Customer and for conclusions drawn from such use. No information, advice or services obtained by the Customer from the Supplier or through the Software shall create any warranty not expressly stated in these terms. The Supplier shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to the Supplier by the Customer in connection with the Services, or any actions taken by the Supplier at the Customer’s direction;
   2. all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from the Agreement; and
   3. the Services are provided to the Customer on an “as is” basis.
2. Nothing in the Agreement excludes the liability of the Supplier:
   1. for death or personal injury caused by the Supplier’s negligence; or
   2. for fraud or fraudulent misrepresentation.
3. Subject to clause 12.1 and clause 12.2:
   1. the Supplier shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, sales, business or revenue, loss of anticipated savings, loss of business opportunity or reputation, depletion of goodwill and/or similar losses, loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under the Agreement, whether or not such loss or damage is foreseeable, foreseen or known; and
   2. the Supplier’s total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Agreement shall be limited to the total Subscription Fees paid for the Subscriptions during the twelve (12) months immediately preceding the date on which the claim arose.
4. In the defence or settlement of any claim brought against the Supplier, the Supplier may procure the right for the Customer to continue using the Services, replace or modify the Services so that they become non-infringing or, if such remedies are not reasonably available, terminate the Agreement on two (2) Business Days’ notice to the Customer without any additional liability or obligation to pay liquidated damages or other additional costs to the Customer beyond that provided at clause 13.5.
5. The Software interacts with social media websites and depends on the availability of those websites and the features and functionality they make available to the Supplier, which the Supplier does not control and may change without notice. If at any time a social media website ceases making some or all of its features or functionality available to the Supplier, or available to the Supplier on reasonable terms as determined by the Supplier in its sole discretion, the Software may no longer interact with those features or functionality and the Supplier will not be liable to the Customer or any third party for any resulting changes to the Software and/or Services. For the avoidance of doubt, this shall include circumstances where a social media website modifies its terms and conditions such that the interaction of the Software with some or all of its features and functionality becomes in breach of those terms and conditions. In the event of any such developments as envisaged by this clause the Supplier may also elect, at its sole discretion, to terminate the Agreement on two (2) Business Days’ notice to the Customer without any additional liability or obligation to pay liquidated damages or other additional costs to the Customer beyond that provided at clause 13.5.
6. In no event shall the Supplier, its employees, agents and sub-contractors be liable to the Customer for any claims, actions, proceedings, losses, damages, expenses or costs (including without limitation court costs and legal fees) to the extent that they arise out of or in connection with:
   1. a modification of the Services by anyone other than the Supplier; or
   2. the Customer’s use of the Services in a manner contrary to the instructions given to the Customer by the Supplier; or
   3. the Customer’s use of the Services after notice of an alleged or actual infringement of any Intellectual Property Rights or the Data Protection Legislation, whether from the Supplier or any appropriate authority.

1. The Agreement shall, unless otherwise terminated as provided in clause 12.4, commence on the Subscription Start Date and shall continue until all Subscriptions hereunder have expired or have been terminated in accordance with this clause 13. The Initial Subscription Term together with any subsequent Renewal Periods shall constitute the Subscription Term.
2. Except as otherwise specified in an Order Form, the Subscription(s) will commence on the Subscription Start Date, continue for the Initial Subscription Term and thereafter automatically renew for successive Renewal Periods, unless:
   1. either party notifies the other party of termination, in writing, providing notice of at least the Minimum Notice Period before the end of the Initial Subscription Term or any Renewal Period, in which case the Subscription(s) shall terminate upon the expiry of the applicable Initial Subscription Term or Renewal Period notice period; or
   2. the Subscription(s) are otherwise terminated in accordance with the provisions of the Agreement.
3. Without affecting any other right or remedy available to it, either party may terminate the Agreement with immediate effect by giving written notice to the other party if:
   1. the other party fails to pay any amount due under the Agreement on the due date for payment and remains in default not less than ten (10) Business Days after being notified in writing to make such payment;
   2. the other party commits a material breach of any other term of the Agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of thirty (30) days after being notified in writing to do so;
   3. the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, as if the words “it is proved to the satisfaction of the court” did not appear in sections 123(1)(e) or 123(2) of the Insolvency Act 1986;
   4. the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
   5. a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
   6. an application is made to court, or an order is made, for the appointment of an administrator, or if a notice of intention to appoint an administrator is given or if an administrator is appointed, over the other party;
   7. the holder of a qualifying floating charge over the assets of that other party has become entitled to appoint or has appointed an administrative receiver;
   8. a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;
   9. a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of the other party’s assets and such attachment or process is not discharged within fourteen (14) days;
   10. any event occurs, or proceeding is taken, with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 13.3.3 to clause 13.3.9 (inclusive); or
   11. the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business.
4. On termination of the Agreement for any reason:
   1. all licences granted under the Agreement shall immediately terminate and the Customer shall immediately cease all use of the Services;
   2. each party shall return and make no further use of any equipment, property, documentation and other items (and all copies of them) belonging to the other party; and
   3. any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination shall not be affected or prejudiced.
5. In the event that the Subscription(s) are terminated part way through an Initial Subscription Term or Renewal Period and the Customer has paid for Services in advance which will no longer be supplied, no refunds will be given unless the Subscription(s) are being terminated under clause 12.4 or clause 12.5, in which case the Supplier shall refund the Customer a pro rata amount that reflects the unused portion of the Services.

The Supplier shall have no liability to the Customer under the Agreement if it is prevented from or delayed in performing its obligations under the Agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors, provided that the Customer is notified of such an event and its expected duration.

If there is an inconsistency between any of the provisions in these Terms and Conditions and the Order Form, the Order Form shall prevail.

No variation of the Agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

No failure or delay by a party to exercise any right or remedy provided under the Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

Except as expressly provided in the Agreement, the rights and remedies provided under the Agreement are in addition to, and not exclusive of, any rights or remedies provided by law.

1. If any provision or part-provision of the Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Agreement.
2. If any provision or part-provision of the Agreement is deemed deleted under clause 19.1 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

1. This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
2. Each party acknowledges that in entering into the Agreement it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Agreement.
3. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Agreement.

1. The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Agreement.
2. The Supplier may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Agreement.

Nothing in the Agreement is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

1. This agreement does not confer any rights on any person or party (other than the parties to the Agreement and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, except that the Payee (if a different entity to the Supplier) may enforce clause 8(a) and clause 9 of the Agreement.
2. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this agreement are not subject to the consent of any other person.

1. Any notice required to be given under the Agreement shall be in writing and shall be:
   1. delivered by hand or sent by pre-paid first-class post or recorded delivery post to the other party at its address set out in the Order Form, or such other address as may have been notified by that party for such purposes; or
   2. sent by email to the other party at the e-mail address specified in the Order Form, or such other e-mail address as may have been notified by that party for such purposes.
2. Any notice shall be deemed to have been received:
   1. if delivered by hand, at the time the notice is left at the proper address (or if delivery is not in Normal Business Hours, when Normal Business Hours resume);
   2. if sent by pre-paid first class post or recorded delivery post, at the time at which it would have been delivered in the normal course of post; or
   3. if sent by email, at the time of transmission (or if this time falls outside Normal Business Hours, when Normal Business Hours resume).
   4. A notice delivered by hand shall be deemed to have been received when delivered (or if delivery is not in business hours, at 9am on the first business day following delivery). A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. A notice sent by fax shall be deemed to have been received at the time of transmission (as shown by the timed printout obtained by the sender).

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter or formation (including non-contractual disputes or claims).

1. The parties shall each comply with their respective obligations under the Data Protection Legislation. This paragraph 1.1 of this Schedule 1 is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under the Data Protection Legislation.
2. Each party shall ensure that it has in place appropriate technical and organisational measures, to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures.

1. In respect of any personal data to be processed by the Supplier as a processor under the Agreement for which the Customer is controller (“Customer Personal Data”), the Supplier shall:
   1. process that Customer Personal Data only to perform its obligations under the Agreement and on the documented instructions of the Customer, and for no other purpose, unless required to do so by EU or Member State law to which the Supplier is subject, in which case, the Supplier shall inform the Customer of that legal requirement before processing, unless prohibited from doing so by applicable law;
   2. ensure that any sub-processor that is engaged to process such Customer Personal Data by the Supplier is subject to data protection obligations that are similar to those applicable to the Supplier in this Schedule 1;
   3. the Customer acknowledges that the Supplier shall destroy the Customer Personal Data (including all copies of it) within 30 days of the termination of the Agreement, unless required to continue to store that Customer Personal Data under EU or Member State law;
   4. ensure that all persons authorised to access the Customer Personal Data are subject to obligations of confidentiality;
   5. make available to the Customer a statement of all information necessary to demonstrate compliance with the obligations laid out in Article 28 of the GDPR and, subject to paragraph 3.1 of this Schedule 1, allow for and contribute to audits, including inspections, conducted by the Customer or another auditor mandated by the Customer; provided that, in respect of this provision the Supplier shall immediately inform the Customer if, in its opinion, an instruction infringes Data Protection Legislation;
   6. taking into account the nature of the processing, provide assistance to the Customer, insofar as possible, in connection with the fulfilment of the Customer’s obligation to respond to requests for the exercise of data subjects’ rights pursuant to Chapter III of the GDPR to the extent applicable;
   7. provide the Customer with assistance in ensuring compliance with Articles 32 to 36 (inclusive) of the GDPR (concerning security of processing, data breach notification, communication of a personal data breach to the data subject, data protection impact assessments, and prior consultation with supervisory authorities) to the extent applicable to the Customer, taking into account the nature of the processing and the information available to the Supplier;
   8. notify the Customer without undue delay on becoming aware of a personal data breach in respect of Customer Personal Data that it processes on behalf of the Customer; and
   9. not transfer the Customer Personal Data outside the EEA or to an international organisation unless it has in place appropriate safeguards in respect of such transfer, as set out in Article 46 of GDPR.

1. In relation to exercising its right of audit, including inspections, set out in paragraph 2.1.5 of this Schedule 1 above, the Customer shall:
   1. only be entitled to carry out such an audit once every three (3) years;
   2. provide at least 14 days’ notice of any intended audit;
   3. carry out such an audit only during business hours as set by the Supplier;
   4. only carry out such an audit to evaluate a specific suspected deficiency after exhausting all other reasonable means as determined by the Supplier;
   5. only audit the business areas and activities of the Supplier which relate directly to the processing of Customer Personal Data under this Agreement; and
   6. at the Supplier’s request, require that any auditor enters into a confidentiality agreement with the Supplier.
2. Without prejudice to the generality of paragraph 1.1 of this Schedule 1, the Customer will, where relevant, ensure that it has:
   1. an appropriate legal basis; and
   2. provided adequate notices,

   to enable the lawful transfer of personal data to the Supplier for the duration and purposes of this Agreement so that the Supplier may lawfully use, process and transfer that personal data in accordance with this Agreement on the Customer’s behalf.

3. Without prejudice to the generality of paragraphs 1.1 or 3.2 of this Schedule 1, the Customer agrees to notify the individuals, whom they wish to track using the Software, that their social media posts will be tracked and stored. The Customer agrees not to use the Software to track any other individuals unless otherwise agreed in writing with the Supplier. The Supplier shall bear no responsibility whatsoever for notifying individuals that their social media posts are being tracked and stored by the Software although it may facilitate this process for the Customer. In the event that an individual later notifies the Customer that they object to the tracking, the Customer agrees to stop tracking them using the Software immediately. The Customer shall remain liable to the Supplier for any failure to provide adequate notifications, secure appropriate legal bases, or to respond sufficiently to any objections or withdrawals of consent, including under the Data Protection Legislation.
4. In relation to the exercise of the Supplier’s obligations under paragraphs 2.1.5, 2.1.6 and 2.1.7 of this Schedule 1, the Supplier shall be entitled to charge, and the Customer shall be bound to pay, a fee to cover the administrative costs incurred by the Supplier in carrying out those obligations. Such fee is to be determined by the Supplier and payment by the Customer is not to be unreasonably withheld.
5. The Customer shall indemnify the Supplier in full and on demand against all claims, losses, damages or fines received by or paid by the Supplier in respect of any use of the Customer Personal Data by the Supplier in accordance with the Customer’s instructions howsoever arising and the Customer shall ensure that it has and shall maintain at all times appropriate insurance in respect of this obligation.

1. The Customer agrees that the Supplier has general authorisation to appoint sub-processors under this Agreement. In particular, the Customer consents to the Supplier appointing Google LLC (formerly known as Google Inc.), Google Ireland Limited, Google Asia Pacific Pte. Ltd., or any other entity that directly or indirectly controls, is controlled by, or is under common control with Google LLC (as applicable, “Google”), Host Gator.com LLC and the Payee (if a different entity to the Supplier) as sub-processors of personal data under the Agreement. As between the Customer and the Supplier, the Supplier shall remain fully liable for all acts or omissions of any sub-processor appointed by it pursuant to this paragraph 4.1 of this Schedule 1.
2. The Supplier shall notify the Customer of any intended changes concerning the addition or replacement of other processors, thereby giving the Customer the opportunity to object to such changes.

1. Schedule 2 sets out the scope, nature and purpose of processing by the Supplier, the duration of the processing and the types of personal data and categories of data subject.

1. Scope, nature and purpose of processing

   The scope, nature and purpose of the processing of personal data is the provision of Services to the Customer under the Agreement.

2. Duration of the processing

   The duration of the processing will correspond to the term of the Agreement.

Customer employees (including casual or temporary workers), Customer subcontractor employees, and social media users with public profiles.